Terms of Use


Thank you for choosing to download the Inalize App and thereby having the opportunity to access your test results as well as customer service about your test.

1.General information about the use of the App

1.1 Read these Terms of Use (the “Agreement”) carefully before using Inalize AB’s (“Inalize”, Corp. ID No. 559302–8623) mobile application (“App”).

1.2 In order to use the App and the Service (as defined below), you are required to accept and sign this Agreement with an eID, as well as create a temporary login/account. By e-signing in the App, you enter into to this Agreement. You also agree to keep yourself updated on the content of the Agreement for all use of the Inalize App.

1.3 As a user (sometimes “you” or the “customer”) of the App, you are responsible for ensuring that your use complies with the aforementioned regulations. You are responsible for all your own activity in connection with the App and you must comply with all local, state, national and international laws and regulations as well as any applicable regulatory regulations.

1.4 In order to use the App and the Service, you must be authorized to enter into an agreement. If parental consent is required, this must be obtained, otherwise we ask you to immediately leave the App and you are not permitted to use the App and the Service. You must also have a smartphone/tablet with internet access.

1.5 This Agreement is valid between you and Inalize when using the App and the Service. The parties to this Agreement, i.e. Inalize and you as the user, clarify the following in relation to Apple Inc. (“Apple”) and Google Inc. (“Google”): Apple and Google are not responsible for the Inalize App and its content.

1.6 By accepting this agreement, you agree that Inalize, in connection with this user agreement and Services in the App, will communicate with you by email and SMS if you have provided them.

1.7 How we process your personal data is described in Inalize’s personal data policy.

2. The Service

2.1 Inalize acts as a logistics solution between the provider of the test equipment, the laboratory and back to the customer to provide test results and customer service.

2.2 Inalize therefore offers, solely to the user of the App,
(i) management of the sample;
(ii) responsibility for the sample coming to the laboratory;
(iii) the ability to see test results;
(iv) customer service to assist the user with the sample; and
(v) where applicable, the transfer of contact to a contracted healthcare center.

Above referred to as (“the Service”).

2.3 The Service is provided through the App. However, Inalize is never responsible to the customer for the actual sampling equipment and will therefore refer the customer to the respective dealer.

2.4 In order to access test results, a QR code included in the test package is canned to download Inalize’s app for iOS or Android. In order to use the app, BankID or Freja eID are required in order to identify yourself and approve the agreements that follow from the use of the app. The login functions as a temporary account with Inalize.

2.5 The test package contains a manual on how to perform the test, after which the user completes and sends the test as instructed.

2.6 The user can see the nearest mailbox in the App, as well as the status of his/her sample, from “En route” to “Arrived” to “Complete”.

2.7 After the sample has been analyzed, i.e. when it is considered “Complete”, the user can download their test results as a PDF in the App. The user can see if the result is positive or negative. The user can also choose whether the data should be shared with a third party, or if the customer wants to be called by a healthcare professional in connection with the test.

2.8 The Customer Service provided through the App provides support for the Service via e-mail and telephone. Inalize always tries to respond within 24 hours, although Inalize cannot always guarantee that you will receive a response within this time. Support is available via info@inalize.com or +46 42,198,400.

2.9 Inalize reserves the right to change and update the Service at any time, which means, for example, that the Service’s content, structure, functionality and search system may change over time.

2.10 Use of the App is free of charge.

3. Inalize’s duties and rights regarding the App and the Service

3.1 The Service and all intellectual property rights attributable to the Service belong to Inalize and/or Inalize’s licensors. All rights not expressly granted to the Customer under the Agreement are reserved by Inalize.

3.2 The service is normally available 24 hours a day, seven days a week. However, Inalize cannot guarantee that the use of the Service will be uninterrupted or error-free at all times. In case of planned interruptions, Inalize will inform the user to the greatest extent possible.

3.3 Inalize reserves the right to cease to provide part or all of the Service if there is a regulatory change, or through a regulatory decision that limits Inalize’s ability to provide the Service.

3.4 The App is provided “as is” without any express or implied warranty.

3.5 Inalize shall be entitled to terminate the Agreement and/or temporarily suspend the Customer if abuse is suspected or if the Customer has failed to fulfill its obligations under this Agreement.

3.6 The services offered by Inalize through the App may include integrations with other applications and services manufactured by a third party. These applications and services may have their own terms of use, technical limitations, terms of personal data, etc. which governs your use of these applications.

3.7 Inalize does not guarantee the current or future compatibility with these applications. If you have a problem or are dissatisfied with an integration or a third-party application, your rights are limited to uninstalling the App.

3.8 No advice or information obtained from Inalize, verbally or in writing, shall be considered to have created any guarantee commitment for Inalize in this respect.

4. Duties and rights of the user

4.1 Upon acceptance of this Agreement and any other instructions given by Inalize from time to time, you have the right to use the software comprising the App. In other words, software included in the Service and the App is licensed and not sold to you.

4.2 The Service grants you a non-exclusive, non-transferable, time-limited right to use the software.

4.3 The Agreement therefore does not entail that any intellectual property rights or parts of such rights, in addition to the right of use specified in the Agreement, are transferred to the Customer. All rights not expressly granted to you are retained by Inalize and the material contained in the App may be protected by intellectual property rights and thus belong to Inalize or third parties. This Agreement does not confer any right to use such material.

4.4 You may not surrender this License, or any portion thereof, or otherwise transfer or sublicense your rights under the License to any third party.

4.5 This also means that you do not have the right to analyze, investigate, modify, copy, distribute, sell or in any other intellectual property relevant way dispose of the Service, other than as a consequence of this Agreement or mandatory applicable legislation, or if you have obtained Inalize’s prior written consent for such disposal.

4.6 You acknowledge and agree that Inalize may from time to time issue updated versions of the App, and that Inalize may perform automatic electronic updates of the version of the App that you are using. You agree to all such automatic updates in your Mobile Device and that this Agreement also applies to such updates.

4.7 You understand that the use of the App and the Service is personal, that your account information must be kept confidential and not shared with others. If you suspect that someone is using your account, please contact customer service info@inalize.com

5. Contractual period

5.1 This Agreement is valid until further notice.

5.2 Inalize reserves the right to amend the terms and conditions of the Agreement for the Service and the App. Said amendment must enter into force thirty (30) days after the amended terms and conditions have been made available on the App.

5.3 If you accept the new terms or continue to use the Service and the App, you will be deemed to have accepted the successive terms. Otherwise, uninstall the App from all devices.

5.4 The terms also apply to all future updates of the App provided by Inalize that replace and/or supplement the App, unless otherwise prescribed.

6. Disputes

6.1 Swedish law shall apply to the interpretation and application of this Agreement. Any disputes arising from this Agreement shall be settled in a Swedish court of law.

6.2 Inalize shall under no circumstances be liable for any loss or damage of any kind directly or indirectly related to:

(i) Your use of, or inability to use, the Service including the App;
(ii) Your loss of content; or
(iii) Any action in violation of these Agreements.

6.3 To the extent permitted by mandatory law, Inalize shall not be liable to the customer or any third party for any direct, indirect or other damage of any kind including, but not limited to, loss of profits, loss of income, loss of sales, business interruption or loss of goodwill arising from, or in connection with, these Terms of Use, the App or the Service.

6.4 The customer shall indemnify and hold Inalize (and its employees, directors, agents, affiliates, joint ventures and employees) free from any and all claims, including legal costs, made by a third party arising out of or arising from your breach of this Agreement, or your breach of any law or any third party’s rights.

6.5 Inalize shall not be liable to the customer for any third party claims made against the customer. In no event shall our total liability to the customer for damages, losses and action exceed SEK 50,000  in connection with the Service.

6.6 Should any provision of this Agreement be considered invalid, the remainder of the Agreement shall be deemed valid unless otherwise indicated.

7. Contact information:

Corporate ID No.: 559302–8623
VAT: SE559302862301
Inalize AB
c/o Hetch AB
Redaregatan 48
252 36 Helsingborg